Refund & Cancellation Policy

The free plan costs nothing. Trials of paid plans are free and never turn into a paid plan automatically — so there is nothing to cancel or refund.

You can cancel at any time from Settings → Plan & billing, or by emailing support@sarvyam.com. Your paid features continue until the end of the period you have paid for, then your business moves to the free plan. Your data is kept.

Monthly payments are not refunded for the month already started, because you can cancel before the next month.

If you cancel a yearly plan within 14 days of paying for it (first purchase or renewal), we refund it in full. After 14 days, yearly payments are not refunded, but your plan continues until the end of the year you paid for.

If you were charged twice, charged after cancelling, or a major paid feature was unavailable for a long period because of us, contact support@sarvyam.com and we will put it right, including a full or pro-rata refund where fair.

Refunds are made to the original payment method (card, UPI or bank account) within 7–10 working days of approval. Bank processing times may add a few days. Taxes are refunded along with the amount where the law allows.

The platform fee on card payments your clients make through Sarvyam is not refunded when you refund your client, except where the payment provider returns its own fees to us.