Terms of Service

Sarvyam is software for event businesses to cost their work, send quotes, take bookings, record payments, manage teams and stock, and publish a business page. We provide the software; you run your business. We are not a party to any agreement between you and your clients, we do not provide event services, and we are not responsible for the quality, delivery or pricing of your services.

• You must be at least 18 years old and give accurate information.
• Keep your password safe. You are responsible for activity under your account and the accounts of people you invite to your business.
• Tell us promptly at support@sarvyam.com if you think your account has been used without permission.
• The person who creates a business on Sarvyam is its owner and controls who can access it.

Sarvyam has a free plan and paid plans (currently Starter and Pro). Prices and what each plan includes are shown on our pricing page. New businesses receive a free trial of a paid plan; when it ends, the business moves to the free plan unless you choose and pay for a plan. We never charge you automatically at the end of a trial.

Paid plans are billed in advance for the period you choose (monthly or yearly) and renew only if you renew them or, where you have set up automatic card billing, until you cancel. Prices exclude applicable taxes (such as GST or VAT), which are added where required. If a paid period ends without renewal, your paid features continue for a short grace period and then stop; your data is not deleted.

We may change prices or plans. We will tell you at least 30 days before a price change affects you, and it applies from your next renewal. Fair-use limits (for example on storage or messages) are published on the pricing page.

If you connect a payment provider (such as Stripe) to collect money from your clients, you contract directly with that provider and its terms apply. Money is paid to your own account; Sarvyam does not hold your clients’ money. A platform fee, shown in your settings before you connect, applies to card payments collected through Sarvyam. You are responsible for refunds, chargebacks, taxes and invoices owed to your clients.

You keep ownership of everything you put into Sarvyam: your prices, packages, photos, quotes and your clients’ details (“Your Content”). You give us permission to host, copy and display Your Content only as needed to run Sarvyam for you — for example to show your quote to your client or your page to visitors.

For personal data of your clients and contacts, you are the data controller (data fiduciary) and we act as your processor. We process that data only on your instructions and to provide the service, keep it confidential, protect it with appropriate security, use vetted sub-processors, help you answer data-subject requests, notify you without undue delay of a personal-data breach affecting it, and delete or return it when you close your account. You confirm you have a lawful basis to give us that data and that your clients have been told how you use it.

• Do not use Sarvyam for anything unlawful, fraudulent, deceptive or harmful, or to send spam.
• Do not upload content you do not have the right to use, or that is offensive, defamatory or infringes others’ rights.
• Do not try to access other businesses’ data, probe or break our security, overload the service, or copy or resell Sarvyam without our written permission.
• Do not misrepresent prices, terms or your identity to your clients through Sarvyam.

Starter prices, packages and quote terms are examples to help you begin. They are not advice. You must check prices against what you actually pay and have your own terms reviewed for where you work. Calculations are only as accurate as the information you enter, and you are responsible for the prices you charge and the taxes you apply.

We work hard to keep Sarvyam available and secure, but we do not promise uninterrupted service. We back up data regularly. We may improve or change features; if we remove a major paid feature you rely on, we will give reasonable notice and, where appropriate, a pro-rata refund. Support is provided by email at support@sarvyam.com.

Sarvyam, its software, design and brand belong to us and our licensors. These Terms give you a right to use Sarvyam while your account is active; they do not transfer ownership. If you send us feedback, we may use it without obligation to you.

You can stop using Sarvyam and close your business at any time. Before closing, you can export your data. After closing we delete Your Content within 90 days, except what we must keep by law (for example invoices and tax records).

We may suspend or close an account that seriously or repeatedly breaks these Terms, puts others at risk, or does not pay. Where reasonable we will tell you first and give you a chance to fix the problem and to export your data.

Sarvyam is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, loss of profits, revenue, business or goodwill, or for your dealings with your clients. Our total liability to you for any claim in a 12-month period is limited to the amount you paid us in that period (or INR 5,000 if you are on the free plan).

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence, or your rights as a consumer where consumer law applies.

You agree to compensate us for claims by third parties arising from Your Content, your services to your clients, or your breach of these Terms.

These Terms are governed by the laws of India. Before going to court, contact us at support@sarvyam.com and we will try to resolve the issue within 30 days. The courts at [City], India have exclusive jurisdiction, except that if you are a consumer in another country you may also have the right to bring proceedings where you live and to rely on the mandatory consumer laws of that country.

In line with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is [Grievance Officer name], reachable at grievance@sarvyam.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

We may update these Terms. For material changes we will notify account owners by email or in the app at least 30 days before they take effect. Continuing to use Sarvyam after that means you accept the updated Terms.